Managed Support
After go-live, you need a partner who picks up the phone — not a ticketing system.
Bo Gartner's managed support is built around named contacts, close-cycle SLAs that match the SA finance calendar, and a long-term partnership model. Most clients stay on managed support indefinitely.
A Sage Intacct deployment is a long-lived asset. The configuration drifts, new modules become relevant, integrations need attention, the finance team turns over. Managed support is what keeps the platform aligned with where the business actually is — not where it was at go-live.
Scope
What managed support covers
- 01
Named consultant
Same Sage Intacct specialist every month. They know your environment, not just the software.
- 02
Close-cycle SLA
Same-day response during your close window. We know when month-end is — we plan around it.
- 03
Quarterly health checks
Configuration drift review, new modules to consider, KPIs against the baseline.
- 04
Year-end + audit support
Standard audit pack preparation, balance confirmations, direct collaboration with your external auditors.
- 05
Continuous improvement
Proactive changes worth making — workflow upgrades, new dashboards, new modules.
- 06
User training on demand
New finance staff? New approvers? On-demand training as your team changes.
Delivery method
How managed support works in practice
Onboarding
Onboarding
First two weeks: environment review, runbook update, named-consultant handover, SLA confirmation.
Monthly rhythm
Monthly rhythm
Close-cycle support, ticket handling, monthly review call, configuration changes as agreed.
Quarterly health check
Quarterly health check
Configuration drift, new release evaluation, KPI review, prioritisation of next-quarter work.
Annual audit support
Annual audit support
Pre-audit configuration review, audit pack preparation, support during fieldwork, post-audit cleanup.
Why us
Why this lands cleanly with Bo Gartner
- Named consultant, not a ticketing queue.
- SLAs aligned to your close calendar — we respond when it matters.
- Configuration changes proposed proactively, not just reactively.
- Most clients renew year on year.
Common questions
Frequently asked
Light support (single entity, mature finance team): R10,000–R20,000 per month. Standard support (multi-entity, monthly close support, ongoing optimisation): R20,000–R40,000 per month. Premium (high-volume, integration-heavy): R40,000+ per month.
Often yes — and we recommend it. Bo Gartner becomes the escalation point, the specialist resource, and the audit-grade backup; your internal admin handles day-to-day. Roles are agreed at onboarding.
Same business day during your close window (typically days 1–8 of the month, adjustable). Routine requests within 24 business hours otherwise. Critical incidents (system inaccessible, integration failure during close) within 2 business hours.
Yes. Partner transitions are a standard engagement: configuration audit, knowledge transfer, runbook update. The handover takes 2–3 weeks; you do not face a support gap.
Ready to talk specifics?
Tell us about your finance team's reality. We'll come back with an honest read on fit, timeline, and price within one business day.
Book a consultOther services
Continue exploring
Sage Intacct Implementation
Sage Intacct Implementation
End-to-end Sage Intacct implementation for South African mid-market organisations. Fixed-price scope, 8–14 week timeline, Premier Partner methodology.
Optimisation & Health Checks
Optimisation & Health Checks
Already on Sage Intacct but not getting the value you should? Bo Gartner's optimisation engagements assess, prioritise, and execute — without rebuilding what works.
Multi-Entity & Consolidation
Multi-Entity & Consolidation
Sage Intacct multi-entity consolidation for South African and SADC groups. Multi-currency, intercompany automation, real-time consolidated reporting — built by Bo Gartner.